Privacy Policy — ProntoApp

Effective date: April 29, 2026
Last updated: June 04, 2026
Application: ProntoApp (Android, package info.prontoapp.app)
Google Play: View on Google Play

This Privacy Policy describes how ProntoApp ("we", "us", or "our") collects, uses, and discloses information when you use our mobile application available on Google Play (the "App"). By installing or using the App you agree to the practices described in this policy. If you do not agree, please do not use the App.

1. Information we collect

1.1 Account information

When you create an account or log in, we collect the information you provide, such as your name, email address, phone number, and password (stored using a one-way cryptographic hash).

1.2 Business information

If you register a business through the App, we collect business details such as business name, business phone, street address, city, state, ZIP code, country, category, and website URL.

1.3 Customer information you submit

Business users may submit customer contact data (name, email, phone) to manage their own customer relationships. You are responsible for ensuring you have a lawful basis to share that information with us.

1.4 Content

Posts, messages, images, and other content you upload through the App are stored on our servers in order to provide the service.

1.5 Device and usage information

We may automatically receive limited technical information when you use the App, such as device model, operating system version, app version, language settings, approximate IP-based location (country/region only), crash logs, and basic interaction events. This information is used to operate, secure, and improve the App.

1.6 Push notifications

If you enable notifications, we use a push notification provider (e.g. OneSignal or Firebase Cloud Messaging) and store a device token associated with your account so we can deliver notifications about your business activity. You can disable notifications at any time from your device settings.

1.7 Payments

Subscription and credit purchases are processed by Stripe. We do not store your full card number or CVC on our servers. Stripe acts as an independent data controller for payment data; please review Stripe's privacy policy for details.

2. How we use information

• To provide, operate, and maintain the App and its features.
• To create and manage your account, businesses, customers, and content.
• To process payments and deliver the plans or credits you purchase.
• To send transactional emails (registration, password reset, receipts) and push notifications related to your activity.
• To detect, prevent, and respond to fraud, abuse, and security incidents.
• To comply with legal obligations.
• To improve usability and performance of the App.

3. Sharing of information

We do not sell your personal information. We share information only with:

• Service providers that help us operate the App (hosting, database, email delivery, push notifications, analytics, payments). These providers are bound by contract to protect your data and use it only on our behalf.
• Other users of your business account, where the App's functionality requires it (e.g. a seller can see businesses they manage).
• Authorities, when required by law, subpoena, or to protect our rights, users, or the public.
• In a corporate transaction such as a merger, acquisition, or sale of assets, in which case continuity of this policy will be required of any successor.

4. Data retention

We retain personal information for as long as your account is active or as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is deleted or anonymized.

5. Security

We use industry-standard safeguards including TLS in transit, hashed passwords, least-privilege database access, and access logging. No method of transmission or storage is 100% secure; you use the App at your own risk and are responsible for keeping your credentials confidential.

6. Your rights

Depending on where you live (e.g., EU/EEA, United Kingdom, California), you may have rights to access, correct, delete, port, or restrict processing of your personal information, and to object to certain processing. To exercise these rights, contact us at support@prontoapp.info. We will respond within the time required by applicable law.

7. Children's privacy

ProntoApp is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

8. International transfers

Your information may be processed in countries other than your country of residence, including the United States. Where required, we use appropriate safeguards for such transfers.

9. Account deletion

You can request deletion of your account and associated personal data at any time by emailing support@prontoapp.info from the address registered to your account. We will process the request within a reasonable timeframe, subject to legal retention requirements.

10. Permissions used by the Android app

ProntoApp may request the following Android permissions, only when needed for a specific feature:

• Internet — required to communicate with our servers.
• Notifications — to deliver alerts you have opted into.
• Camera / Photos — only if you choose to upload an image (logo, post, profile photo).
• Network state — to detect connectivity changes.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the latest changes took effect. Material changes will be highlighted in the App or on this page.

12. Contact

Questions or requests about this Privacy Policy can be sent to:
support@prontoapp.info